IT has evolved! No longer responsible for just technology. Business is dependent upon their IT organization to satisfy corporate governance objectives, deliver competitive advantage and meet in creating customer demand for 24x7 services. Learn how to demonstrate business value by attending an ITIL V3 training course today! Become skilled at the framework that even Forrester estimates can help save your business as much as a third of your IT operations budget.
What's new in ITIL v3:
Version 3 focuses on the integration of technology and the business and includes more than previous versions about bottom-line topics such as return on investment (ROI) - a sign of the cost-conscious times.
Benefits to ITIL v3:
If you're an IT department, you're probably already using ITIL and don't even know it. ITIL is a formalized way of developing, defining, and executing operational processes to streamline your IT execution.
It can help you achieve:
- Lower IT costs because of greater efficiency and productivity
- Higher quality IT services:
- Through introducing consistent processes
- Implementing shorter resolution times
- Creating solutions to existing problems
Current ITIL v3 Course offerings:
NOW AVAILABLE!
ITIL v3 LIFECYCLE INTERMEDIATE TRAINING
ITIL Service Lifecycle and Service Capability Intermediate Level courses will interest those seeking knowledge in the use of process and practice elements and the context needed to deliver quality Service Management practices. Below is the list of new ITIL certifications (cert) courses.
Service Lifecycle Modules:
Service Capability Modules:
- Planning, Protection and Optimization
- Availabilty Management
- Capacity Management
- IT Service Continuity Management
- Demand Management
- Risk Management
- Information Security Management
- Service Offerings and Agreements
- Service Portfolio Management
- Service Level Management
- Service Catalog Management
- Demand Management
- Supplier Management
- Financial Management
- Release, Control and Validation
- Change Management
- Service Release and Deployment Management
- Service Validation and Testing
- Service Asset and Configuration Management
- Knowledge Management
- Request Fulfillment
- Service Evaluation
- Operational Support and Analysis
- Event Management
- Incident Management
- Request Management
- Problem Management
- Access Management
- Service Desk
- Technical Management
- IT Operations Management
- Application Management
ITIL Expert Certification
Cert is achieved by accumulating credits through the first three levels of the ITIL V3 qualifications scheme. No exam required, but must have 22 credits with blanaced selection from both modules in intermediate level.
- Foundation - 2 credits
- Managing across the Lifecycle - 5 credits
- Capability Modules - 5 credits each
- Lifecycle Modules - 3 credits each
Anyone holding a V1 or V2 Managers Certificate (17 credits) and passes V3 Managers Bridge Exam (5 credits) can also obtain ITIL expert cert.
ITIL Masters ("Advanced") Level
This level leads to an ITSM Professional Certification. To gain ITIL Masters, one must have ITIL Service Management Expert Cert, and demonstrate and pass the peer evaluation exam.
