IT has evolved! No longer responsible for just technology. Business is dependent upon their IT organization to satisfy corporate governance objectives, deliver competitive advantage and meet in creating customer demand for 24x7 services. Learn how to demonstrate business value by attending an ITIL V3 training course today! Become skilled at the framework that even Forrester estimates can help save your business as much as a third of your IT operations budget.

What's new in ITIL v3:

Version 3 focuses on the integration of technology and the business and includes more than previous versions about bottom-line topics such as return on investment (ROI) - a sign of the cost-conscious times.

Benefits to ITIL v3:

If you're in an IT department, you're probably already using ITIL and don't even know it. ITIL is a formalized way of developing, defining, and executing operational processes to streamline your IT execution.

It can help you achieve:

• Lower IT costs because of greater efficiency and productivity
• Higher quality IT services:
• • Through introducing consistent processes
  • Implementing shorter resolution times
  • Creating solutions to existing problems

ITIL v3 Foundation Training:

• Course IV3 Str Cr ITIL Strategy Crosswalk
• Course IV3 Fd Bri ITIL v2-v3 Foundation Bridge
• Course ITIL V3 F ITIL V3 Foundations
• Course ITSM Academy ITIL V3 Foundation

• Service Strategy
• Service Design
• Service Transition
• Service Operations
• Continual Service Improvement
• Managing Across the Lifecycle

Service Capability Modules:

• Planning, Protection and Optimization
• Service Offerings and Agreements
• Release, Control and Validation
• Operational Support and Analysis

ITIL Expert Certification

Cert is achieved by accumulating credits through the first three levels of the ITIL V3 qualifications scheme. No exam required, but must have 22 credits with balanced selection from both modules in intermediate level.

• Foundation - 2 credits
• Managing across the Lifecycle - 5 credits
• Capability Modules - 5 credits each
• Lifecycle Modules - 3 credits each

Anyone holding a V1 or V2 Managers Certificate (17 credits) and passes V3 Managers Bridge Exam (5 credits) can also obtain ITIL expert cert.

ITIL Masters ("Advanced") Level

This level leads to an ITSM Professional Certification. To gain ITIL Masters, one must have ITIL Service Management Expert Cert, and demonstrate and pass the peer evaluation exam.

We are confident in the quality of our training that we GUARANTEE you to pass your exam!

How does the TEST PASS GUARANTEE work?

We are confident in our ITIL training that we guarantee you a passing score! If you fail the first time around, the next exam is on us!

Terms & Conditions:

• Student must have been registered for the class and sit the exam at the end of the class on the last class day (the student can’t finish class and take exam at later date somewhere else).
• If student doesn’t obtain a passing score, he/she must submit your exam results.
• The Re-take of the v3 Foundation exam must happen within 20 days of the original exam date (last day of the class).
• It is recommended, but not required, that student participates in a conference call with the instructor for additional test prep prior to the re-take of the failed exam.
• This value is worth $160.00!!

Reflection Process

Prior to your ITIL training, we ask that our clients submit answers to a high level questionnaire regarding their ITIL experience. This helps us understand and prepare for your specific class to have the most efficient training.

• This allows the instructor the information needed to understand the relevant experience of the class and deliver the class geared toward your companies needs.
• Complete a simple survey prior to the start of class.
• This process allows you to get the most out of your training

To learn more, please contact us: bethanyd@unitedtraining.com