Dynamics CRM 4.0 Essentials
This training’s so good…you’ll forget how efficient it is!
United Training, North America's largest consortium of independent technical training firms, is pleased to present a brand-new series of one-day live online training sessions to be conducted by Dynamics CRM expert Richard Knudson.
The Essentials are one-day live online sessions that drill down on the things you really need to know about the industry's fastest growing CRM platform. In addition to being a practicing consultant, Richard has trained and helped certify hundreds of individuals on CRM 4.0. His combination of real-world experience, technical depth and communications skills make him the ideal guide for your Dynamics CRM journey.
What will you learn in the Dynamics CRM Essentials series?
Attendees receive Microsoft Official Curriculum student kits for Course M8913 Dynamics CRM 4.0 Applications and M8912 Dynamics CRM 4.0 Customization and Configuration, and trainer-authored student kit for course I3701 understanding Workflows in Dynamics CRM 4.0. Attendees also receive six-month subscriptions to online classrooms at the United Training-hosted Student Portal, where they will have access to online content plus full recorded ILT sessions from the popular Dynamics CRM 4.0 Partner Academy training classes Richard delivers for the Microsoft Partner Community.
The Essentials series consists of three separate one-day sessions, and you can register for any combination of the three:
Building Value on Dynamics CRM Applications
January 21, 2010 Register here: Click here
- Core functionality, tracking customer interactions
- Web client, Outlook client: how and when to use each one
- Using Dynamics CRM for sales, marketing and service organizations
- Understanding Advanced Find, the Report Writer, and the Chart Designer
Building Workflows in Dynamics CRM 4.0
January 29, 2010 Register here: Click here
- What can you do with Dynamics CRM Workflows?
- Understanding the Workflow Design Environment
- Automatic and On Demand Workflows
- Workflow Actions: the Work part
- Workflow Conditions: the Flow part
- Workflows in Action: Sales, Service and XRM Scenarios
Customizing Dynamics CRM and the XRM Platform
Febraury 4, 2010 Register here: Click here
- Why Dynamics CRM is the XRM platform
- Foundation Skills: Users, Security Roles, and Business Units
- Primary Customization Techniques
- Customizing Forms and Views
- Customizing Entities and Attributes
- Working with Relationships
- Customizing the Site Map and ISVConfig
What do you get in addition to great training?
One of the reasons the Essentials one-day format works is all of the extra learning support you get. In addition to the live training, all attendees get six-month subscriptions to Richard's library of premium self-paced E-Learning content, which includes:
A full set of recorded ILT training sessions for each class, delivered in a traditional format (ten-twelve hours of recorded sessions for each course area)
The online version of Richard's book, Building Workflows in Dynamics CRM 4.0
Our complete library of test-prep content, in case you're preparing for certification (or just like taking tests!)
A special drill-down e-mail newsletter Richard sends out to registered users only
Session Fees
Sign up for One Sessions: $200
Sign up for Two Sessions: $350
Sign up for Three Sessions $450
REGISTER TODAY
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More about the instructor....
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Richard Knudson, instructor, consultant, CEO
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Richard is the president and founder of IMG, and heads up IMG's Dynamics CRM practice. He has been consulting and instructing on both SharePoint and Dynamics CRM since each product's first release and is intensely focused on helping organizations realize the potential of these important platforms.
His areas of functional expertise includes MOSS 2007 search, enterprise content management, CRM business process and workflow, sales process automation, and business intelligence. Richard has trained and helped certify hundreds of Microsoft partner employees and looks forward to training hundreds more with this new series of five-day hands-on training sessions!
Richard recently founded the Dynamics CRM User Group. and authors a popular blog, The Dynamics CRM Trick Bag.
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